Return/Refund Policy

Decorative Dolls

We strive to ensure that every product meets the highest standards of quality and craftsmanship. However, due to the nature of our items, which are strictly for indoor display and decorative purposes, we have a no-refund policy in place. Please carefully review the following terms before making a purchase:

Policy Terms

• Final Sale: All purchases are final. Refunds, returns, or exchanges are not permitted once the transaction is completed.

• Inspection Before Purchase: We encourage our customers to thoroughly inspect the item prior to purchase to ensure satisfaction with the product.

• Display-Only Disclaimer: As these items are strictly intended for decorative and display purposes, any damage caused by misuse, such as treating the item as a toy or exposing it to water, will not qualify for exceptions to this policy.

Exceptions

• If the product arrives damaged due to shipping or manufacturing defects, please contact us within 7 days of delivery. Proof of damage (photos, videos) will be required for review.

• If an exception is approved, a replacement may be issued, subject to availability.

• Each situation will be addressed on a case-by-case basis and the decision will be made at our sole discretion.

Contact Us

• For any concerns, please reach out to our team at constante1chris@gmail.com. We are committed to resolving issues to the best of our ability while adhering to our policy.

• Thank you for understanding our no-refund policy and for supporting the artistry behind our decorative items.

Products Other Than Decorative Dolls:

15-Day Return Policy for Damaged or Incorrect Items

Thank you for choosing our products. We are committed to ensuring your satisfaction with every purchase. Below is our return policy for damaged or incorrect items sent:

Eligibility for Returns

• This policy applies only to items that arrive damaged due to shipping or manufacturing defects, or if an incorrect item has been sent.

• Returns are eligible within 15 days of receiving the item, as confirmed by the delivery date on the tracking information.

How to Initiate a Return

1. Contact our customer service team within 15 days of receiving the item to report the issue.

2. Provide proof of damage or error, such as clear photos or videos of the item and packaging.

3. Include your order number, contact information, and a description of the issue.

Return Process

• Once your return request is reviewed and approved, we will provide detailed instructions for returning the item.

• For damaged items, we may request the original item to be returned or disposed of, based on the situation.

• Please note that, if the return is approved, the cost of return shipping will be the responsibility of the customer. We recommend using a reliable shipping service that provides tracking to ensure the safe return of the item. Thank you for your understanding and cooperation.

Resolution Options

• If an item is determined to be damaged or incorrect, we will offer one of the following resolutions:

• Replacement: We will send a replacement of the same item, subject to availability.

• Refund: If a replacement is unavailable, we will issue a full refund to your original payment method.

Important Notes

• Items not reported within the 15-day window will not be eligible for return or replacement.

• This policy does not cover items damaged by misuse, accidents, or wear and tear after delivery.

• We reserve the right to deny a return if the item does not meet the eligibility criteria.

Contact Us

If you have any questions or need assistance with your return, please contact us at constante1chris@gmail.com. We are here to help and ensure that your experience is as smooth and satisfactory as possible.

Thank you for your understanding and for giving us the opportunity to address any issues!